Damaged Faulty or Incorrect Items

TAVRYN HOME  |  Effective 18 September 2026

This page explains what to do when an item arrives damaged, has missing parts, is incorrect or develops a fault.

Report the problem

Email support@tavrynhome.com with your order number, a description of the problem and clear photographs where possible. For delivery damage, include images of the outer packaging, internal protection, shipping label and affected area. Keep the packaging until we confirm the next step.

Available remedies

Depending on the circumstances and your legal rights, we may provide missing parts, arrange a repair, replace the item, collect it for inspection, offer an appropriate price reduction or issue a refund. We will not require you to pay the reasonable return cost for faulty, damaged, misdescribed or incorrect goods.

Damage caused after delivery

The policy does not cover damage caused by misuse, unsuitable installation, failure to follow assembly or safety instructions, unauthorised alteration, normal wear and tear or use outside the stated purpose. This does not reduce rights that cannot lawfully be excluded.

Keep the item safe

Stop using an item if continued use could cause injury or further damage. Do not attempt a repair before contacting us unless an immediate step is reasonably necessary for safety. We may ask for reasonable information to distinguish a manufacturing fault from accidental damage.