FAQ

TAVRYN HOME  |  Effective 18 September 2026

These answers summarise the store’s main service rules. The detailed policy pages apply if additional explanation is needed.

Where do you deliver?

We currently deliver only to addresses in the United Kingdom.

How much is standard delivery?

Free Standard Shipping costs £0.00.

How long will delivery take?

Processing normally takes 1 to 3 business days. Carrier transit normally takes 3 to 7 business days, giving an estimated total of 4 to 10 business days.

Will I receive tracking?

Yes. We send a dispatch email with tracking when tracking is available. Allow up to 24 hours for the first carrier scan.

Can I cancel my order?

Email us as soon as possible. We will try to stop an order before dispatch. Most eligible online purchases also carry a statutory 14-day cancellation right after delivery.

What is the return period?

Request a return within 30 calendar days after delivery by emailing support@tavrynhome.com.

Who pays return shipping?

TAVRYN HOME pays the reasonable cost of an authorised return when you use the prepaid or collection method we provide.

When will I receive my refund?

We issue an approved refund within 7 business days after the returned item is inspected, without exceeding the applicable statutory deadline.

Can I send a return to the registered office?

Not unless our support team confirms that address for your return. Contact us first for authorisation and routing instructions.

What if my item arrives damaged?

Keep the packaging and email your order number, a description and clear photographs to support@tavrynhome.com.

Do products require assembly?

Assembly requirements appear on each product page. Follow the supplied instructions and wall-restraint guidance.

Are electrical accessories included?

Only if the product page expressly says so. Cable-management and router-storage furniture generally does not include electrical equipment.

Are prices inclusive of VAT?

Where VAT applies, displayed consumer prices include VAT unless clearly stated otherwise.

How can I contact you?

Email support@tavrynhome.com. Service hours are Monday to Friday, 9:00 am to 6:00 pm UK time, excluding public holidays in England.