Order Tracking

TAVRYN HOME  |  Effective 18 September 2026

Use this page to understand order status and how to request help when tracking does not update.

Tracking an order

1. Open the dispatch confirmation email sent to the email address used at checkout.

2. Select the tracking link or copy the tracking number to the carrier website.

3. Allow up to 24 hours after dispatch for the first carrier scan to appear.

No tracking update

If tracking has not updated for 3 business days, or the estimated delivery window has passed, email support@tavrynhome.com with your order number. We will contact the carrier and provide an update. Carrier investigations may require several business days.

Marked delivered but not received

Check the delivery address, safe place, building reception and immediate neighbours. If the parcel is still missing, contact us promptly. We may ask the carrier for proof of delivery and may need a signed declaration to complete the investigation.

Split shipments

An order may arrive in more than one parcel. Each parcel may have a separate tracking number. A delivery notification for one parcel does not necessarily mean that the whole order has arrived.